Privacy Policy

At Urba Luxury, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, make a booking, or use our services.

By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing and payment details

  • Government-issued identification (where required for check-in compliance)

  • Booking details and stay preferences

1.2 Non-Personal Information

  • IP address

  • Browser type and device information

  • Website usage data (pages visited, duration, clicks)

  • Cookies and tracking data

2. How We Use Your Information

Your information may be used for the following purposes:

  • To process and confirm bookings

  • To communicate booking-related updates and service information

  • To comply with legal and regulatory requirements

  • To improve our website, services, and guest experience

  • To respond to customer inquiries and support requests

  • To send promotional offers or updates (only if you opt in)

3. Payment & Financial Information

  • All payment transactions are processed through secure third-party payment gateways.

  • Urba Luxury does not store your credit/debit card details on its servers.

  • Payment information is handled in accordance with industry-standard security practices.

4. Cookies & Tracking Technologies

  • Our website uses cookies to enhance user experience and analyze traffic.

  • Cookies help us remember user preferences and improve website functionality.

  • You may disable cookies through your browser settings; however, some website features may not function optimally.

5. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. Your data may be shared only in the following cases:

  • With trusted service providers (payment gateways, booking platforms) strictly for service fulfillment

  • When required by law, government authorities, or regulatory bodies

  • To protect the rights, safety, and property of Urba Luxury and its guests

6. Data Security

  • We implement appropriate technical and organizational security measures to protect your personal data.

  • Access to personal information is restricted to authorized personnel only.

  • Despite best efforts, no digital platform can guarantee 100% security.

7. Data Retention

  • Personal data is retained only for as long as necessary to fulfill booking, legal, or operational requirements.

  • Information required for statutory compliance may be retained as per applicable laws.

8. Third-Party Links

  • Our website may contain links to third-party websites.

  • Urba Luxury is not responsible for the privacy practices or content of such external sites.

  • Guests are encouraged to review the privacy policies of third-party websites independently.

9. Guest Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal data (subject to legal obligations)

  • Withdraw consent for marketing communications at any time

Requests can be made by contacting us using the details provided below.

10. Children’s Privacy

  • Our services are not intended for individuals under the age of 18.

  • We do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

  • Urba Luxury reserves the right to modify this Privacy Policy at any time.

  • Updates will be posted on this page, and continued use of our services constitutes acceptance of the revised policy.

12. Contact Information

For any questions or concerns regarding this Privacy Policy or your personal data, please contact:

Urba Luxury


📧 Email: urbaluxury@gmail.com

📞 Phone: +91 7972451465

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